In a recent interview with Supio, an AI-driven legal tech company, Mike D’Angelo, COO of DeMayo Law Offices, shared a practical and actionable playbook for personal injury law firms looking to implement AI effectively.
While many law firms acknowledge the need to adopt AI, they often struggle to take the right steps to integrate it seamlessly into their workflows. Mike’s four-step approach is designed specifically for COOs and firm leaders who are ready to move beyond the hype and make AI work across their staff and systems.
From identifying internal champions to building firm-specific prompt libraries, this guide helps Charlotte personal injury lawyers stay ahead in a competitive market by unlocking the full potential of AI.
Mike D’Angelo’s 4-Step AI Playbook for Personal Injury Law Firms
Mike D’Angelo’s playbook outlines a clear, actionable strategy for personal injury law firms to integrate AI into their workflows. Here’s a closer look at each step that Mike revealed to Supio, along with insights from his interview.
Identifying and Enabling Power Users
The first step in rolling out AI is to identify early adopters within the firm. These individuals are often not the most senior or outspoken, but they’re naturally curious and quick to explore tools that improve efficiency.
Rather than using AI for novelty, power users apply it to real tasks—saving time, solving problems, and improving outcomes. Observing their workflows and capturing what works can help build internal playbooks that others can follow.
These early adopters lay the groundwork for broader adoption across the firm.
Using AI to Attract Top Talent
AI isn’t just a tool for improving operations—it’s also a competitive advantage in recruiting. In a market where top performers are drawn to firms that embrace innovation, showcasing AI adoption can help a firm stand out.
To make this clear, firms can mention AI-powered workflows in job descriptions, allow candidates to observe live AI tasks during interviews, and integrate AI into onboarding.
Thoughtful implementation sends a strong message that the firm is modern, efficient, and committed to equipping its team with the tools to succeed.
Building a Firm-Specific AI Prompt Library
One of the biggest barriers to AI adoption is that many users don’t know where to start. As Mike points out, “If you don’t know what to ask AI, it isn’t very helpful. That’s where most rollouts die—people open the tool, stare at the input box, and bail.”
The solution is to create a firm-specific AI prompt library. This living resource should document real use cases, such as drafting medical chronologies, summarizing deposition notes, or preparing demand letters.
A well-built prompt library makes AI immediately practical, removing guesswork and ensuring the technology is accessible across the team.
Baking AI Into Employee Onboarding
To ensure AI becomes part of the firm’s infrastructure, it should be integrated into the onboarding process. New hires should view AI as a core tool for daily work, not an optional add-on.
“The sooner new hires build confidence using AI on real tasks, the faster they ramp and the fewer bad habits they inherit,” Mike explains.
Firms can start by assigning live AI-driven tasks during the first week, such as generating a medical chronology or drafting a demand letter using a prompt from the internal library. Pairing new team members with power users for quality assurance and feedback helps reinforce best practices.
Encouraging contributions to the prompt library also promotes early engagement and builds confidence from day one.
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Leveraging “Super Users” to Drive AI Adoption
One of the key insights Mike D’Angelo shared in his interview is the importance of empowering “super users” to take the lead once they’ve been identified. These are the attorneys or staff who naturally excel at learning and adapting to new technology. They’re curious, proactive, and quick to integrate tools like AI into their daily workflows.
“Some of your attorneys and staff automatically rise to the top based on how easily they adopt the technology,” Mike explains. “You can see these, what I call ‘super users’, rise to the top.”
Introducing AI to these individuals first can create a ripple effect. Super users act as internal champions, showcasing how AI can improve results. Their success and enthusiasm spread through word of mouth or structured knowledge-sharing, such as team meetings or workshops.
To support adoption across the firm, leadership can observe how super users incorporate AI into daily work, document those workflows, and build internal playbooks for others to follow. This helps transform individual success into scalable practices that benefit the broader team.
Super Users Allow for a Smooth Rollout of AI
Super users demonstrate what’s possible with AI and help encourage broader adoption. Their ability to translate AI into practical solutions makes it less intimidating, and their guidance resonates because they’re trusted colleagues. Firms can support this process by:
- Identifying early adopters: Looking for team members who already embrace new tools.
- Providing training: Offering early access to AI tools and advanced training opportunities.
- Encouraging collaboration: Pairing them with less tech-savvy colleagues to foster hands-on learning.
- Highlighting successes: Sharing examples of AI-driven improvements to build momentum across the team.
Starting with super users helps ensure a smoother rollout and supports a culture where AI is valued as a tool for improving efficiency and innovation.
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DeMayo Law Leads the Way With AI for Law Firms
AI is transforming the legal industry, and DeMayo Law Offices is at the forefront. Under the leadership of COO Mike D’Angelo, the firm has embraced innovation to improve efficiency and deliver outstanding results for clients.
By equipping our legal team with advanced tools and forward-thinking strategies, DeMayo Law Offices continues to provide a high level of service while staying ahead of industry trends. The firm has recovered over $1 billion in judgments and settlements for clients across North Carolina.
If you’re seeking a Charlotte personal injury attorney who combines modern technology with decades of legal experience, DeMayo Law Offices offers trusted representation. Contact the firm today for a free consultation.
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